1. Merchant of Record
Campaign Arks subscriptions are sold by Lemon Squeezy (Lemon Squeezy Limited), our Merchant of Record. This means:
- Lemon Squeezy is the Seller: Your purchase contract for the subscription is with Lemon Squeezy, not Campaign Arks
- Lemon Squeezy Processes Refunds: All refunds are processed through Lemon Squeezy's payment systems
- Your Payment Method Will Be Charged by Lemon Squeezy: All subscription charges appear as payments to Lemon Squeezy on your statements
- Lemon Squeezy's Terms Apply: Refund requests are subject to Lemon Squeezy's Terms of Service (available at lemonsqueezy.com/terms)
- Campaign Arks Provides the Service: We provide the Campaign Arks platform and technical support
This Refund Policy describes how refunds work for Campaign Arks subscriptions. Lemon Squeezy makes final refund decisions as the Merchant of Record, but we work with Lemon Squeezy to ensure fair treatment of our users.
2. Subscription Billing & Authorization
Campaign Arks operates on a subscription-based model processed by Lemon Squeezy:
- Monthly Subscriptions: Billed automatically by Lemon Squeezy every month
- Annual Subscriptions: Billed automatically by Lemon Squeezy every year
- Automatic Renewal: All subscriptions automatically renew unless cancelled before the next billing date
- Payment Authorization: By subscribing, you authorize Lemon Squeezy to charge recurring payments to your payment method until you cancel
- Billing Notifications: Lemon Squeezy will send you an email notification before each billing cycle
- Taxes Included: All prices include applicable Sales Taxes (GST/HST in Canada, VAT in Europe, Sales Tax in the US, etc.) as calculated by Lemon Squeezy
3. Refund Eligibility
3.1 14-Day Refund Window (First Purchase)
If you are not satisfied with the Service, you may request a full refund within 14 days of your first subscription payment. This applies to both monthly and annual subscriptions. As the seller, Lemon Squeezy has the right to approve or deny refund requests at their discretion in accordance with applicable consumer protection laws.
Digital Content Access and Withdrawal Rights:
Under Lemon Squeezy's Terms of Service, once you have downloaded or otherwise acquired access to the Service (digital content), you consent to immediate performance and acknowledge that your right of withdrawal may be affected. Because Campaign Arks provides immediate access to digital services, your statutory withdrawal rights may not apply once access begins. However, Campaign Arks advocates for the 14-day refund window for first-time subscribers as a matter of customer satisfaction.
3.2 Renewal Payments
Renewal payments (second month onwards, or second year onwards) are generally non-refundable. However, Lemon Squeezy may consider refund requests on a case-by-case basis if:
- You were charged in error due to a billing system malfunction
- You were charged after cancelling your subscription before the renewal date
- There are exceptional circumstances required by law
- Lemon Squeezy determines, in its sole discretion, that the circumstances warrant a refund
3.3 Pro-rata Refunds
We do not offer pro-rata refunds for partial subscription periods. If you cancel your subscription mid-cycle, you will retain access to premium features until the end of your current billing period, but will not receive a refund for the unused portion.
3.4 Provincial & Local Consumer Rights
Nothing in this policy affects your statutory consumer rights under applicable consumer protection laws. Depending on your location, you may have additional refund rights under local law, including:
- Consumer Protection Act, 2002 (Ontario)
- Consumer Protection BC (British Columbia)
- Consumer Protection Act (Quebec)
- Other provincial, territorial, or federal consumer protection legislation
Residents of certain provinces may have additional rights under local consumer protection legislation. For questions about your specific consumer rights, contact your provincial consumer protection office.
4. Cancellation Policy
You may cancel your subscription at any time:
- How to Cancel: Cancel through your Campaign Arks account settings, your Lemon Squeezy subscription management page, or by contacting support
- Advance Notice Recommended: For subscription cancellations to take effect before the next billing cycle, Lemon Squeezy's terms require at least 48 hours' notice before the renewal date
- When Cancellation Takes Effect: Cancellation takes effect at the end of your current billing period
- Continued Access: You will continue to have access to premium features until your subscription expires
- No Further Charges: Lemon Squeezy will not charge you for subsequent billing cycles after cancellation
- Free Tier Access: After your subscription expires, your account will revert to any available free tier (if applicable)
- No Refunds on Cancellation: Per Lemon Squeezy's terms, there are no refunds on unused subscription periods. Cancellation prevents future charges but does not refund the current period
5. Service Issues & Technical Problems
If you experience significant technical issues that prevent you from using the Service:
- Contact Campaign Arks support immediately at support@campaignarks.com
- We will work to resolve the technical issue as quickly as possible
- If we cannot resolve the issue within a reasonable timeframe, we may request that Lemon Squeezy issue a refund on your behalf
- Lemon Squeezy will make the final decision on refunds as the Merchant of Record
Note: Brief service interruptions for scheduled maintenance, routine updates, or unforeseen technical issues do not qualify for refunds. Refunds are considered only for extended, unresolved service failures that prevent reasonable use of the Service.
6. How to Request a Refund
To request a refund, you have two options:
Option 1: Contact Campaign Arks (Recommended)
- Send an email to support@campaignarks.com with "Refund Request" in the subject line
- Include your account email address and the reason for your refund request
- Provide the date of the charge you wish to have refunded
- We will review your request and coordinate with Lemon Squeezy to process approved refunds
- You will receive a response within 2-3 business days
Option 2: Contact Lemon Squeezy Directly
- Locate your purchase receipt email from Lemon Squeezy
- Use the subscription management link in the email or visit lemonsqueezy.com/help
- Submit a refund request directly to Lemon Squeezy
- Lemon Squeezy will review and respond to your request
7. Refund Processing
If your refund is approved by Lemon Squeezy:
- Processing Method: Refunds are processed by Lemon Squeezy through their payment systems
- Original Payment Method: The refund will be issued to the original payment method used for the purchase
- Processing Time: Refunds typically take 5-10 business days to appear in your account, depending on your financial institution
- Confirmation: You will receive email confirmation from Lemon Squeezy once the refund has been processed
- Service Access: Your premium features may be suspended immediately upon refund approval, depending on the circumstances
- Tax Refunds: Any applicable taxes (GST/HST, VAT, Sales Tax) will be refunded along with the subscription price
8. Non-Refundable Circumstances
Refunds will generally not be issued in the following circumstances:
- You simply changed your mind after the 14-day initial period
- You did not use the Service during your subscription period (non-use does not qualify for refunds)
- You violated our Terms & Conditions, resulting in account suspension or termination
- You request a refund for a subscription period that has already expired
- You failed to cancel before the renewal date and are requesting a refund after being charged for renewal
- You experienced minor or temporary service issues that were resolved
These are general guidelines. Lemon Squeezy, as Merchant of Record, makes final refund decisions in accordance with their terms and applicable law.
9. Chargebacks
Important: If you initiate a chargeback or payment dispute through your bank or payment provider without first contacting us or Lemon Squeezy:
- Campaign Arks may immediately suspend or terminate your account access
- Lemon Squeezy may take action in accordance with their terms and payment card network rules
- Chargebacks may result in your account being permanently banned from future use of the Service
- Chargebacks create additional costs for both Lemon Squeezy and Campaign Arks
We strongly encourage you to contact Campaign Arks support or Lemon Squeezy support to resolve any billing issues before initiating a chargeback. Most billing issues can be resolved quickly through our support channels.
Your Rights: Nothing in this section limits your rights to dispute unauthorized charges or fraudulent transactions with your payment provider under applicable card network rules and consumer protection laws.
10. Price Changes
If we increase subscription prices, existing subscribers will be notified at least 30 days in advance. The new pricing will apply at your next renewal. If you do not wish to pay the new price, you may cancel your subscription before the renewal date without penalty. Lemon Squeezy will handle all pricing changes and renewal notifications.
11. Data After Refund
If you receive a refund and your subscription is cancelled:
- Immediate Access Loss: You may lose access to premium features immediately upon refund
- Data Retention: Your campaign content will be retained for 30 days to allow you to export your data or reactivate your subscription
- Data Export: You may request a data export within 30 days of refund by contacting support@campaignarks.com
- Data Deletion: After 30 days, your campaign content may be deleted in accordance with our data retention policies. Data deletion will be handled in accordance with our Privacy Policy
12. Exceptional Circumstances
We understand that exceptional circumstances may arise. If you have a unique situation that you believe warrants special consideration, please contact us. Examples of circumstances we may consider include:
- Medical emergencies or health-related issues
- Technical problems that prevented Service access despite our support efforts
- Billing errors or system malfunctions
- Other extraordinary circumstances beyond your control
While we cannot guarantee a refund outside of our standard policy, we will review each request on a case-by-case basis and strive to find a fair resolution. Ultimate refund authority rests with Lemon Squeezy as the Merchant of Record.
13. Currency & Exchange Rates
Lemon Squeezy supports multiple currencies for your convenience. If your refund involves currency conversion:
- Refunds are processed in the original transaction currency when possible
- If currency conversion is necessary, Lemon Squeezy will use current market exchange rates
- The refunded amount may differ slightly from the original charge due to exchange rate fluctuations
- Currency conversion is handled by Lemon Squeezy and is subject to their policies
14. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Material changes will be communicated to active subscribers via email at least 14 days in advance. Changes will be effective upon posting to the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy. The "Last Updated" date at the top of this policy indicates when it was last revised.
15. Governing Law & Jurisdiction
All refund transactions are processed in accordance with the laws of the jurisdiction of the Merchant of Record (Lemon Squeezy), as specified in Lemon Squeezy's Terms of Service. The provision of services by Campaign Arks is governed by the laws of the Province of Ontario, Canada.
Split Jurisdiction:
- Payment & Refund Matters: Governed by Lemon Squeezy's terms and subject to the jurisdiction specified therein
- Service Delivery: Governed by Ontario law and subject to Ontario courts' jurisdiction
Nothing in this section affects your mandatory consumer rights under applicable law in your jurisdiction of residence.
16. Business Information
Campaign Arks is operated by:
CAMPAIGN ARKS
Business Identification Number: 1001398876
[Complete Business Address]
Canada
Note: Complete business address will be added before public launch.
17. Contact Information
For Service-Related Issues & Refund Requests
Contact Campaign Arks support:
Email: support@campaignarks.com
We aim to respond to all refund requests within 2-3 business days.
For Direct Payment & Billing Support
Contact Lemon Squeezy (Merchant of Record):
Website: lemonsqueezy.com/help
Or use the subscription management link in your Lemon Squeezy purchase receipt email.